Refund Policy

Policy Overview and Scope

This Refund Policy applies to services purchased from izonemedia360 Digital Agency through izonemedia360.blog, email, WhatsApp or another confirmed communication channel.

The agency provides customized digital services rather than standard physical products. Research, writing, outreach, publisher booking, optimization, reporting and implementation may begin shortly after payment. For that reason, refund eligibility reduces as work progresses or third-party costs are committed.

Nothing in this Policy limits any non-waivable right that applies under relevant law. Where a campaign-specific written agreement provides more favorable terms, those terms will apply to that campaign.

General Refund Principles

• Refund requests must be submitted in writing with the order details and reason for the request.
• The agency reviews work completed, publisher commitments, third-party charges and delivered value before deciding the available resolution.
• Refunds are not automatically available because a client changes strategy, budget, management, target URL or business priorities.
• A replacement, correction, revision or service credit may be offered where it reasonably resolves the issue.
• Approved refunds are normally returned through the original payment method where practical.
• Payment-provider charges, currency-conversion costs and non-refundable third-party fees may be deducted where legally permitted.

When a Refund May Be Available

Generally Non-Refundable Items

Guest Posting Refund Rules

Guest-posting orders involve independent publishers. Refunds therefore depend on whether a publisher has accepted, invoiced, scheduled, edited or published the content.

Before publisher commitment

• If the client cancels before outreach, content work or publisher commitment begins, a refund may be available after deducting any completed work.
• If content has already been written or revised, the content portion may remain payable even if publication is cancelled.

After publisher commitment but before publication

• A publisher fee that has already been paid or committed may be non-refundable.
• The agency may try to cancel, replace or credit the order, but cannot guarantee that the publisher will reverse its charge.

After publication

• A correctly published guest post that contains the agreed link and substantially follows the confirmed order is normally non-refundable.
• Formatting, title, image, category or minor editorial changes made by the publisher do not automatically create refund eligibility.
• If an agreed link, target URL or material placement requirement is incorrect, the agency should first be given a reasonable opportunity to request correction.

Publisher Removal, Link Changes and Replacements

Independent publishers control their websites. A publisher may later modify, remove, redirect, noindex, change link attributes, redesign, expire a domain or alter editorial policies.

• If a placement is removed within a written replacement-guarantee period, the agency may request restoration or provide a comparable replacement, subject to the confirmed campaign terms.
• If no guarantee period was confirmed, replacement or credit will be reviewed case by case and is not automatic.
• Removal caused by the client changing the target page, redirecting the URL, violating publisher rules or requesting prohibited edits is not normally refundable.
• Metric, traffic or ranking changes after publication do not normally qualify for a refund.

Niche Edit Refund Rules

A niche edit is normally considered delivered when the approved contextual link is added to the confirmed existing page.

• Before publisher commitment, cancellation may qualify for a refund after deducting completed research or outreach.
• After a correct niche edit is live, the placement is normally non-refundable.
• If the publisher cannot use the requested page or anchor, the agency may propose a different context, page, anchor, placement, credit or refund of the unused portion.
• The client must give the agency a reasonable opportunity to correct an incorrect target URL or anchor before requesting a refund.

Content Creation Refund Rules

Content writing is customized digital work. Once writing, research, outlining or editing begins, the completed portion is normally non-refundable.

• If the agency has not started the content, cancellation may qualify for a refund.
• If a draft has been delivered, the client should use the included revision process before requesting another remedy.
• A new topic, changed brief, different audience or complete change of direction is additional work rather than a refundable defect.
• Factual information supplied by the client remains the client’s responsibility.
• After the client approves the content or it is published, the writing fee is normally non-refundable.

SEO Service Refund Rules

SEO services involve professional time, analysis and implementation. Fees pay for the confirmed work rather than a guaranteed ranking, traffic level, lead volume or revenue outcome.

• Completed audits, keyword research, competitor analysis, technical recommendations and reports are normally non-refundable.
• Monthly or ongoing SEO fees are normally non-refundable for a period in which agreed work has already been performed.
• A client may cancel future recurring work according to the notice period confirmed for the campaign.
• Unused prepaid future work may be eligible for refund after completed tasks, committed expenses and notice requirements are calculated.
• No refund is due solely because a search engine changes its algorithm, delays indexation or ranks a page differently than expected.

Deposits, Retainers and Advance Payments

A deposit or retainer may reserve agency capacity, fund research, authorize content production or secure publisher availability.

• A deposit may become partially or fully non-refundable once work starts or costs are committed.
• A retainer covers reserved availability and agreed activities during the relevant period.
• Unused advance payment for future work may be refunded where the campaign terms allow, after deducting completed work and committed charges.
• Any campaign-specific deposit or notice condition confirmed in writing will apply to that order.

How to Cancel an Order

Cancellation must be requested in writing by email or WhatsApp. The request is effective when the agency receives enough information to identify the order and confirms the cancellation status.

The request should include:

• Client name and contact information.
• Order, invoice or transaction reference.
• Selected service or publisher website.
• Target URL and campaign details.
• Reason for cancellation.

The agency will review the current stage of work and identify any completed tasks or third-party commitments before confirming the refundable balance, credit or alternative.

Refund Request Timeframe

A refund or material-delivery concern should normally be submitted within seven calendar days after delivery, publication, cancellation confirmation or discovery of the relevant issue.

Requests made later may still be reviewed, but the ability to correct, cancel, recover a publisher charge or verify the issue may be limited. A different written timeframe may apply to a specific campaign, publisher or replacement guarantee.

Refund Review Process

Approved Refund Processing

After approval, the agency will normally initiate the refund within seven to fourteen business days. The time required for the funds to appear may depend on the payment provider, bank, currency, country and account verification.

• Refunds are preferably returned to the original payer and payment method.
• If the original method is unavailable, an alternative method may be agreed after identity and transaction verification.
• Payment-provider fees, currency-conversion differences and bank charges may affect the final received amount where permitted.
• The agency is not responsible for delays caused solely by a bank or payment platform after the refund has been submitted.

Service Credits and Replacements

A service credit or replacement may be offered instead of a cash refund when it provides a reasonable solution, particularly for publisher rejection, unavailable inventory or a correctable delivery issue.

• A replacement website should be reasonably comparable in price or campaign suitability, subject to availability.
• A price difference may require an additional payment or create a remaining credit.
• Service credits are applied to future agency services and are not cash unless confirmed otherwise.
• Credit validity and any restrictions will be communicated in writing.

Payment Disputes and Chargebacks

Clients should contact izonemedia360 Digital Agency before opening a chargeback or payment dispute. Many issues can be resolved through correction, delivery clarification, replacement, credit or a reviewed refund.

An unauthorized or misleading chargeback may result in suspension of active services, cancellation of pending placements and submission of campaign records, approvals, delivery evidence and communications to the payment provider.

This clause does not prevent a client from using a lawful payment- dispute right where appropriate.

Cancellation by the Agency

The agency may cancel or suspend an order because of publisher unavailability, prohibited content, non-payment, abuse, fraud concerns, security risk, unlawful instructions or a material breach of the Terms of Service.

• If the agency cancels without client fault, the unused amount may be refunded after completed work and committed costs are deducted.
• If cancellation results from client breach or prohibited activity, completed work and non-refundable costs remain payable.
• The agency may refuse further orders where there is fraud, abuse, repeated chargeback activity or serious breach.

Changes to This Refund Policy

This Policy may be updated to reflect changes in services, publishers, payment methods, business practices or applicable requirements. The latest version will be posted on this page with a revised date.

Orders already confirmed remain subject to the written refund and cancellation terms agreed for that campaign unless the parties agree otherwise or applicable law requires a different result.

Submit a Refund Request